# Shipping Policy **Last Updated: April 25, 2026** Thank you for shopping with us. We are committed to delivering your 3D printer kits, spare parts, and accessories in a timely and secure manner. Please review the shipping information below. --- ## 1. Shipping Destinations We currently ship to the following regions: - **United States** — All 50 states (including Alaska and Hawaii; remote area surcharges may apply) - **European Union** — All EU member states - **United Kingdom** - **Canada** - **Other Regions** — Availability may vary. Please check shipping options for your destination at checkout. ### Shipping Restrictions - We are currently unable to ship to P.O. Boxes or APO/FPO addresses. - Each order may only be shipped to **one address**. If you need to ship to multiple addresses, please place separate orders. - Certain oversized or heavy items may have additional shipping restrictions for remote areas. These will be indicated at checkout. --- ## 2. Shipping Rates and Free Shipping | Region | Product Category | Shipping Cost | Estimated Delivery Time | | --- | --- | --- | --- | | **US (Contiguous 48 States)** | 3D Printer Kits | Free shipping on orders $299+ | 5–10 business days | | | Spare Parts & Accessories | Free shipping on orders $79+; otherwise flat rate $6.99 | 5–10 business days | | **US (Alaska & Hawaii)** | All Products | Calculated at checkout (surcharges apply) | 7–15 business days | | **EU** | 3D Printer Kits | Free shipping on orders €299+ | 7–15 business days | | | Spare Parts & Accessories | Free shipping on orders €79+; otherwise flat rate €7.99 | 7–15 business days | | **UK** | All Products | Calculated at checkout | 7–15 business days | | **Canada** | All Products | Calculated at checkout | 7–15 business days | > **Note:** Free shipping eligibility is determined by the order subtotal (excluding taxes and discounts). Delivery times are calculated in business days, excluding weekends and public holidays. Some products ship from China with an estimated arrival time of 7–30 days. Delivery times are estimates and do not constitute guaranteed delivery dates. --- ## 3. Order Processing and Quality Assurance - Orders are typically processed within **1–3 business days** after payment confirmation. - During peak seasons, promotional events, or new product launches, processing times may be extended by an additional 1–3 business days. - Orders placed on weekends or public holidays will be processed on the next business day. ### Pre-Shipment Quality Inspection To ensure that every product you receive is in perfect condition and to maintain accurate records, each order undergoes the following procedures before shipment: - **Functional Testing:** All 3D printer kits and major components undergo quality control checks before shipment (power-on testing, self-diagnostics, and/or print testing, as applicable). Test results are documented and retained. - **Condition Documentation:** We photograph each product from multiple angles prior to packaging. These time-stamped photographs record the exact condition of the product at the time of shipment. - **Weight Recording:** The total packed weight of each shipment is recorded on the shipping label and in our fulfillment system. - **Packing List Verification:** A detailed packing list of all included items (accessories, tools, cables, manuals, samples, etc.) is generated, verified, and photographed before the package is sealed. These records constitute **our Chain of Evidence**. Combined with **your Unboxing Video** (see Section 8 below), they create a complete, tamper-proof record of the product's journey from our warehouse to your hands. All records are retained and available upon request. --- ## 4. Delivery Obligations and Timeframes ### United States (FTC Mail Order Rule) Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we are required to ship within the timeframe stated at the time of purchase, or within **30 days** if no specific delivery time is provided. If we are unable to meet the shipping deadline: - We will notify you of the delay and provide an updated estimated shipping date. - You may choose to accept the delay or cancel the order for a **full refund**. - If we fail to ship within the revised timeframe, you will receive a prompt refund. ### European Union and United Kingdom Under EU Directive 2011/83/EU (Article 18) and equivalent UK legislation, we will deliver goods within the timeframe agreed upon at checkout, or within **30 days** of the conclusion of the contract if no specific timeframe is agreed. If we fail to deliver within this period, you may contact us to arrange an extended delivery date or cancel the order for a refund. ### Transfer of Risk - **EU/EEA Customers (Directive (EU) 2019/771, Article 20):** The risk of loss or damage to the goods passes to you when you (or a third party designated by you, other than the carrier) physically take possession of the goods. If goods are damaged during transit by a carrier arranged by us, we bear the risk. - **UK Customers:** Under the Consumer Rights Act 2015, the risk passes to you upon delivery. If goods are damaged during transit by our carrier, the risk remains with us. - **US and Other Customers:** The risk passes to you when the carrier delivers the goods to the designated shipping address. --- ## 5. Order Tracking - Once your order has shipped, you will receive a **shipping confirmation email** with tracking information. - You may also track your order through the account dashboard on our website. - Please allow up to **72 hours** for the tracking number to become active in the carrier's system. --- ## 6. Shipping Carriers We partner with reputable carriers to ensure safe and reliable delivery, including but not limited to: - **United States:** FedEx, UPS, USPS - **Europe:** DHL, DPD, GLS, local postal services - **International:** DHL Express, FedEx International Carrier selection is based on destination, package dimensions, and weight to ensure the best delivery experience. --- ## 7. Customs Duties, Import Taxes, and Fees **All orders are shipped under DAP (Delivered at Place) terms**, meaning that the product price does not include import duties, value-added tax (VAT), excise duties, or customs clearance fees imposed by the destination country. All such taxes and fees are the buyer's responsibility and are payable to the local customs authority or logistics provider upon receipt. We shall not be held liable and no refund will be issued if the buyer refuses to pay applicable taxes and fees, resulting in the package being returned or destroyed. ### United States All prices displayed in our US store are in **US Dollars (USD)**. Domestic US orders do not incur additional customs duties. Sales tax is calculated and applied at checkout as required by law. ### European Union - For orders shipped from within the EU, **VAT is included** in the product price displayed at checkout. No additional customs duties apply. - For orders shipped from outside the EU, products may be subject to **import duties, customs fees, and local VAT** upon arrival. These charges are the buyer's responsibility and are determined by the customs authorities of the destination country. ### United Kingdom - For orders shipped from within the UK, **VAT is included**. For orders shipped from outside the UK, import VAT and customs duties may apply and are the buyer's responsibility. ### Other International Orders - All international orders may be subject to **customs duties, import taxes, and fees** as determined by the destination country. These charges are not included in our product prices or shipping costs and are entirely the buyer's responsibility. - We are not responsible for delays caused by customs processing. --- ## 8. Delivery Receipt, Unboxing, and Inspection 3D printers and related equipment are high-value items. We strongly recommend that you take the following steps to protect your interests. ### Step 1: Monitor Your Delivery Track your package and ensure that someone is available to receive it. ### Step 2: Inspect the Outer Packaging Before Signing Before signing for the package, inspect it for visible damage, crushing, or water exposure. If the packaging appears damaged, inform the carrier driver, take photographs, and request a carrier damage report. **Failure to note visible damage at the time of signing may affect your ability to file a carrier damage claim.** ### Step 3: Record a Complete Unboxing Video **We strongly urge you to record an uninterrupted Unboxing Video.** This is the single most important step you can take to protect yourself. Your Unboxing Video should clearly show: - The condition of the outer packaging on all 6 sides before opening - Your order information visible on the shipping label - The process of opening the box and removing all items one by one - A clear view of each item and its condition - All included accessories, manuals, tools, cables, and parts - Any damage or discrepancies discovered > **How the Chain of Evidence Works:** > > We photograph and weigh every order before shipment (see Section 3). These pre-shipment records prove what was packed and in what condition. **Your Unboxing Video proves what was received and in what condition.** Together, these two sets of records form a complete Chain of Evidence covering the product's entire journey. > > - **If an item is damaged during transit:** Your Unboxing Video shows the damage + our pre-shipment photographs show no damage = clear evidence of carrier damage. This enables us to process your claim immediately and file a carrier claim. > - **If an item is missing:** Your Unboxing Video shows the package contents + our pre-shipment weight and packing list = clear identification of what is missing and where it was lost. > - **If you do not have an Unboxing Video** and claim that items are missing or damaged: we can only rely on our pre-shipment records (photographs showing items were included and in good condition, verified packing lists, and weight consistent with a complete shipment). Without your video to corroborate the claim, dispute resolution will be significantly more difficult and may take longer. > > Recording an Unboxing Video is the most effective way to protect yourself, expedite any claim, and ensure a fair outcome for both parties. Claims supported by Unboxing Video evidence are processed significantly faster. ### Step 4: Report Issues Promptly If you discover any damage, missing items, or discrepancies, please contact our support team with your order number, Unboxing Video (if available), photographs of the issue, and a description of the problem. **Reporting Deadlines:** | Issue Type | Deadline | Notes | | --- | --- | --- | | Shipping Damage | **48 hours** after delivery | After this period, we will be unable to file a carrier damage claim; responsibility shifts to the buyer | | Missing Items | **7 days** after delivery | After this period, we will be unable to verify the claim | | Non-Delivery | **30 days** after shipment | After this period, we will be unable to file a carrier claim | --- ## 9. Package Refusal If you refuse delivery and the package is returned to us, you will be responsible for the **return shipping costs**, which will be deducted from any applicable refund. Please refer to our [Refund Policy](refund-policy.md) for details. --- ## 10. Data Protection To fulfill your order, we share necessary personal data (name, shipping address, phone number, email) with shipping carriers and logistics partners. These carriers act as data processors on our behalf, and we have executed Data Processing Agreements (DPAs) with each carrier pursuant to Article 28 of the GDPR. Your data is used solely for order delivery, provision of tracking information, and resolution of shipping issues. For international shipments, your shipping data may be transferred to countries outside the EU/EEA. Such transfers are safeguarded by Standard Contractual Clauses (SCCs) or applicable adequacy decisions. For full details on how we handle your personal data, please refer to our Privacy Policy. --- ## Frequently Asked Questions ### Tracking Shows "Delivered" but I Haven't Received My Package Carriers occasionally mark packages as delivered prematurely. We recommend checking with neighbors, building reception, or any secure drop-off locations. If the package has not arrived within 2 days of the "Delivered" status, please contact our support team within **3 days** of the last tracking update with your order number and tracking information. ### My Order Did Not Arrive Within the Estimated Delivery Window Estimated delivery times are not guaranteed and exclude weekends and holidays. Please contact the carrier for an update on your order status. If delivery is significantly beyond the estimated window, you may be entitled to cancel the order for a full refund (see Section 4 above). ### My Tracking Information Has Not Updated for Several Days Tracking delays can occur, particularly during customs clearance for international shipments. If tracking has not updated for more than **5 business days**, please contact our support team or the carrier for assistance. ### Will I Be Charged Customs Duties or Import Taxes? International orders shipped to destinations outside the buyer's local market may be subject to customs duties and import taxes, which are the buyer's responsibility. Please consult your local customs authority for applicable rates. --- ## Contact Us If you have any questions about shipping, please do not hesitate to contact our customer service team. We are happy to assist you!